How do I get started?
Step 1
Begin by browsing our extensive catalog of unique memorials to select the one that best suits your needs. Getting started is quick and easy. Just click here.
Step 2
Once you've placed your order, we'll send you a confirmation email that includes instructions on how to prepare and ship your loved one's ashes or other memorial material. Be sure to check your spam or junk folder for our email.
Step 3
You can relax knowing that your loved one is in caring hands. We'll take care of everything else from here to ensure that your memorial is created with the utmost care and attention to detail.
How much of the ashes are required, and where should I send them?
When ordering from multiple artists, please send 1 tbsp. of ashes to each corresponding artist.
How do I know which artists are making my order?
Each item description states which artist makes that particular item. See our photo example at the bottom of this page.
Artist Chris S.
P.O. Box 520771
Independence Missouri,
64052
Artist Dee K.
c/o Sands of Time
1305 Harrison Drive
Clinton, IA 52732
Artist Ashley L.
c/o Sands of Time
PO Box 1358
Mars Hill, NC
28754
*Fingerprint images and audio files for Ashley can be emailed to RootsGlass@hotmail.com
Artist (Nate) Nathan M.
c/o Sands of Time
480 Eaton Rd.
Conway, New Hampshire
03818
Artist Anna B.
c/o Sands of Time
6309 Carl Shepard Dr
Ruskin, Florida
33570
Artist Robert K.
c/o Sands of Time
17272 Salmon Mine Rd.
Nevada City, CA
95959
Artist Joele W.
c/o Sands of Time
11750 Ramsey rd.
Gold Hill, OR
97525
Artist Ryan H.
c/o Sands of Time
102 Richwood Rd
Mullica Hill, NJ
08062
Artist Johan R.
c/o Sands of Time
553 Hayward Ave N
Suite 200
Oakdale, MN 55128
Artist Rachael H.
c/o Sands of Time
PO Box 520771
Independence, Missouri
64052
Artist Dennis Y.
c/o Sands of Time
170 county road 793
Etowah, Tn.
37331
Artist Kate M.
c/o Sands of Time
111 Hibiscus Dr.
Burlington, NJ
08016
Artist Dezaree S.
c/o Sands of Time
1794 Killarn Circle
Middleburg, FL
32068
Artist Bryan R.
c/o Sands of Time
PO Box 289
Cataumet, MA
02534
Artist Chelle J.
c/o Sands of Time
6807 Village Square Dr.
Hazelwood, MO
63042
How do I open an Urn?
Opening an Urn depends on the design of the container. Often times there are screws or "feet" on the bottom of the Urn that come off, and a removable metal plate that allows access into the vessel. If you're unable to open the Urn yourself (physically or emotionally), we suggest inquiring with your local Funeral Home to assist you in retrieving a bit of the cremains.
How do you get the color inside with the ashes?
First, we mix the ashes with tiny granules of colored glass (your choice of color). Then we encase the mixture in a heavy layer of clear glass using a scientific glass making technique called 'Imploding'. The ashes generally appear as white, bubbly frost throughout the artwork. Due to the glass making process, exact shape, size, and color cannot be guaranteed.
*IMPORTANT-- We completely understand the emotional difficulty of handling your loved one's ashes. However, in rare cases some folks have waited over a year before sending their packaged cremains. If we do not receive your package within 4 weeks of receiving the order, your order will be moved to the back of the line so we may continue moving forward with current orders. Thank you for understanding.
Do you ship internationally?
Yes! When shipping our memorials internationally, the cost is generally between $15-$35 USD depending on weight and destination. When placing your order, please select the international shipping option. We will contact you for your international shipping payment via email after your order has been created by our artist. Questions about international shipping? Email us @ rootsglass@hotmail.com.
How long does it take to complete an order?
All orders are made in the order in which they are received. When ordering from multiple artists, your packages will arrive individually from each artist. Please try to order your Christmas gifts as early as possible to ensure they arrive on time for the holiday. Christmas orders cannot be rushed. Custom artwork may require an extended waiting period. Below is a list of our artists current estimated timeframes. Completion times are estimated and cannot be guaranteed. Rush orders may be determined on a case-by-case basis.
Anna: 1-2 weeks
Dennis: 1-2 weeks
Ryan: 1-3 weeks
Bryan: 2-3 weeks
Kate: 3-4 weeks
Nate: 3-4 weeks
Robert: 3-4 weeks
Dezaree: 3-4 weeks
Dee: 3-4 weeks
Chelle: 3-6 weeks
Rachael: 4-6 weeks
Silvia: 4-6 weeks
Johan: 6-8 weeks
Joele: 6-8 weeks
Ashley: 10-12 weeks
Chris: 14-16 weeks
What is your cancellation policy?
We offer full refunds if an order is canceled within 24 hrs.
If an order is cancelled within 7 days of the order date, there is a 20% cancellation fee.
If an order is cancelled after 7 days, the following options are available:
1: We can create the items you ordered without using the ashes.
2: We can email you a Gift Card for the full amount paid. This can be used towards any future order placed on our website.
3: We can put your order on hold indefinitely. Whether it’s 2 weeks or 2 years, we can make your order whenever you’re ready.
4: Pay it Forward! We will offer your memorials to a destitute family suffering the loss of a loved one at no cost to them.
What will happen to the unused portion of the ashes?
If you would like the unused portion of the ashes returned, please let us know in the comments section of your order. The US Post Office requires cremated ashes be sent Priority Express Mail. Click here to purchase a return ashes shipping credit.
If you're working with artist Chris Santora, your ashes will be safely stored at his studio for future orders. For all other artists, they are instructed to hold onto the ashes for up to 3 months before scattering them locally, unless you request otherwise. We're committed to handling your loved one's ashes with the utmost care and respect throughout the entire process.
Can you use more than 1 set of ashes to make a single piece?
Absolutely! We can use multiple sets of ashes to create individual items.
What is your return policy?
Due to the custom and intimate nature of our Cremation Memorials, we are unable to accept returns. In the rare event that you are discontent with your order, please let us know and we will do our best to alleviate the issue.
How do I properly mail cremated remains via USPS?
All cremated remains are permitted to be mailed when the following conditions are met:
1) The package is sent via Priority Mail Express.
2) The identity of the contents (“cremated remains”) should be marked on the address side of the parcel.
3) Ashes should be mailed in doubled (2) zip-lock bags. This ensures that the remains won’t escape from their containers and cause damage, discomfort, destruction, or soiling.
4) Please clearly write YOUR FULL name (not the name of the deceased) and telephone number in permanent marker on the actual zip-lock bag so our staff can easily identify your package.
5) Optional: A photograph and letter about your loved one! We would love to know about their life, personality, character etc. Whatever you feel like sharing, we want to hear about it :)
Step 1
Begin by browsing our extensive catalog of unique memorials to select the one that best suits your needs. Getting started is quick and easy. Just click here.
Step 2
Once you've placed your order, we'll send you a confirmation email that includes instructions on how to prepare and ship your loved one's ashes or other memorial material. Be sure to check your spam or junk folder for our email.
Step 3
You can relax knowing that your loved one is in caring hands. We'll take care of everything else from here to ensure that your memorial is created with the utmost care and attention to detail.
How much of the ashes are required, and where should I send them?
When ordering from multiple artists, please send 1 tbsp. of ashes to each corresponding artist.
How do I know which artists are making my order?
Each item description states which artist makes that particular item. See our photo example at the bottom of this page.
Artist Chris S.
P.O. Box 520771
Independence Missouri,
64052
Artist Dee K.
c/o Sands of Time
1305 Harrison Drive
Clinton, IA 52732
Artist Ashley L.
c/o Sands of Time
PO Box 1358
Mars Hill, NC
28754
*Fingerprint images and audio files for Ashley can be emailed to RootsGlass@hotmail.com
Artist (Nate) Nathan M.
c/o Sands of Time
480 Eaton Rd.
Conway, New Hampshire
03818
Artist Anna B.
c/o Sands of Time
6309 Carl Shepard Dr
Ruskin, Florida
33570
Artist Robert K.
c/o Sands of Time
17272 Salmon Mine Rd.
Nevada City, CA
95959
Artist Joele W.
c/o Sands of Time
11750 Ramsey rd.
Gold Hill, OR
97525
Artist Ryan H.
c/o Sands of Time
102 Richwood Rd
Mullica Hill, NJ
08062
Artist Johan R.
c/o Sands of Time
553 Hayward Ave N
Suite 200
Oakdale, MN 55128
Artist Rachael H.
c/o Sands of Time
PO Box 520771
Independence, Missouri
64052
Artist Dennis Y.
c/o Sands of Time
170 county road 793
Etowah, Tn.
37331
Artist Kate M.
c/o Sands of Time
111 Hibiscus Dr.
Burlington, NJ
08016
Artist Dezaree S.
c/o Sands of Time
1794 Killarn Circle
Middleburg, FL
32068
Artist Bryan R.
c/o Sands of Time
PO Box 289
Cataumet, MA
02534
Artist Chelle J.
c/o Sands of Time
6807 Village Square Dr.
Hazelwood, MO
63042
How do I open an Urn?
Opening an Urn depends on the design of the container. Often times there are screws or "feet" on the bottom of the Urn that come off, and a removable metal plate that allows access into the vessel. If you're unable to open the Urn yourself (physically or emotionally), we suggest inquiring with your local Funeral Home to assist you in retrieving a bit of the cremains.
How do you get the color inside with the ashes?
First, we mix the ashes with tiny granules of colored glass (your choice of color). Then we encase the mixture in a heavy layer of clear glass using a scientific glass making technique called 'Imploding'. The ashes generally appear as white, bubbly frost throughout the artwork. Due to the glass making process, exact shape, size, and color cannot be guaranteed.
*IMPORTANT-- We completely understand the emotional difficulty of handling your loved one's ashes. However, in rare cases some folks have waited over a year before sending their packaged cremains. If we do not receive your package within 4 weeks of receiving the order, your order will be moved to the back of the line so we may continue moving forward with current orders. Thank you for understanding.
Do you ship internationally?
Yes! When shipping our memorials internationally, the cost is generally between $15-$35 USD depending on weight and destination. When placing your order, please select the international shipping option. We will contact you for your international shipping payment via email after your order has been created by our artist. Questions about international shipping? Email us @ rootsglass@hotmail.com.
How long does it take to complete an order?
All orders are made in the order in which they are received. When ordering from multiple artists, your packages will arrive individually from each artist. Please try to order your Christmas gifts as early as possible to ensure they arrive on time for the holiday. Christmas orders cannot be rushed. Custom artwork may require an extended waiting period. Below is a list of our artists current estimated timeframes. Completion times are estimated and cannot be guaranteed. Rush orders may be determined on a case-by-case basis.
Anna: 1-2 weeks
Dennis: 1-2 weeks
Ryan: 1-3 weeks
Bryan: 2-3 weeks
Kate: 3-4 weeks
Nate: 3-4 weeks
Robert: 3-4 weeks
Dezaree: 3-4 weeks
Dee: 3-4 weeks
Chelle: 3-6 weeks
Rachael: 4-6 weeks
Silvia: 4-6 weeks
Johan: 6-8 weeks
Joele: 6-8 weeks
Ashley: 10-12 weeks
Chris: 14-16 weeks
What is your cancellation policy?
We offer full refunds if an order is canceled within 24 hrs.
If an order is cancelled within 7 days of the order date, there is a 20% cancellation fee.
If an order is cancelled after 7 days, the following options are available:
1: We can create the items you ordered without using the ashes.
2: We can email you a Gift Card for the full amount paid. This can be used towards any future order placed on our website.
3: We can put your order on hold indefinitely. Whether it’s 2 weeks or 2 years, we can make your order whenever you’re ready.
4: Pay it Forward! We will offer your memorials to a destitute family suffering the loss of a loved one at no cost to them.
What will happen to the unused portion of the ashes?
If you would like the unused portion of the ashes returned, please let us know in the comments section of your order. The US Post Office requires cremated ashes be sent Priority Express Mail. Click here to purchase a return ashes shipping credit.
If you're working with artist Chris Santora, your ashes will be safely stored at his studio for future orders. For all other artists, they are instructed to hold onto the ashes for up to 3 months before scattering them locally, unless you request otherwise. We're committed to handling your loved one's ashes with the utmost care and respect throughout the entire process.
Can you use more than 1 set of ashes to make a single piece?
Absolutely! We can use multiple sets of ashes to create individual items.
What is your return policy?
Due to the custom and intimate nature of our Cremation Memorials, we are unable to accept returns. In the rare event that you are discontent with your order, please let us know and we will do our best to alleviate the issue.
How do I properly mail cremated remains via USPS?
All cremated remains are permitted to be mailed when the following conditions are met:
1) The package is sent via Priority Mail Express.
2) The identity of the contents (“cremated remains”) should be marked on the address side of the parcel.
3) Ashes should be mailed in doubled (2) zip-lock bags. This ensures that the remains won’t escape from their containers and cause damage, discomfort, destruction, or soiling.
4) Please clearly write YOUR FULL name (not the name of the deceased) and telephone number in permanent marker on the actual zip-lock bag so our staff can easily identify your package.
5) Optional: A photograph and letter about your loved one! We would love to know about their life, personality, character etc. Whatever you feel like sharing, we want to hear about it :)
Each item description shows the name of the artist
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Example of Properly Sealed and Labeled Bag
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