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View our Memorials
cremation glass
View our Memorials
816-612-6961

​Help Desk

​Help Desk

Where do I send the ashes for my order?
Each artist works from their own studio, so the shipping address depends on the item you choose. You will find the exact address on the product listing or on the Artists page under "Where to Send the Ashes."
How much of the ashes are required?
Each product description specifies exactly how much ash is required to create that item. Generally speaking, our jewelry and keepsakes use around ¼ teaspoon of ash per item. Paperweights typically use around ½ teaspoon, while our extra-large suncatchers need around 1 teaspoon at most. For reference, ¼ teaspoon of ash is roughly the size of a dime.

Please send only the amount of ash requested for each item. This ensures that our artists can create your piece without excess ash going unused or needing to be scattered. Keep in mind, we carefully select and use only the finest portions of the ashes to honor your loved one.
How long does it take to complete an order?
Orders typically take 4 to 6 weeks to complete. Please visit our Artists page to view their current timelines. Tracking information will be sent to you once your items ship from the artist’s studio.
How do I mail cremated remains?
The USPS requires that all cremated remains be shipped using Priority Mail Express in a Small Cremated Remains Shipping Kit, which can be ordered for free online.
Step-by-step walkthrough
  1. Place the required amount of ashes in two tightly sealed Ziplock bags.
  2. Clearly write your name and telephone number on the bag using permanent marker, or place a small card with your name and phone number inside the bag.
  3. Use the USPS Small Cremated Remains Shipping Kit, these kits are free and can be ordered online.
  4. Order your free USPS kit →
  5. The USPS requires cremated remains be shipped using Priority Mail Express. Pack the ashes securely inside the kit following the included instructions.
  6. Bring the package to the post office counter, please do not place it in a drop box.
  7. Keep your receipt and tracking number. Our artists will also send tracking when your memorial is shipped from their studio.
Can I use more than one set of ashes in a single piece?
Yes, we can blend multiple sets of ashes into one item at no extra charge. You may send them pre-mixed or separated, but please be sure to include a note with clear instructions.
What happens to the unused portion of ashes?
All unused cremains are held for 90 days. This gives you time to decide if you'd like to have additional items made or have the unused ashes returned. If we do not hear from you within 90 days, the remaining ashes will be scattered locally with care and reverence. Scattering sites will vary depending on our location.
Joele's Scattering Site, Gold Hill, Oregon
Joele's Scattering Site, Gold Hill, Oregon
What happens if my glass memorial breaks?
Please know that the ashes are permanently fused inside the glass during the creation process. They are not loose, hollow, or suspended in liquid. In the rare event that a piece is damaged, the ashes remain bonded within the glass itself and do not spill out separately.

Do you ship internationally?
Yes. International shipping rates will vary depending on the destination. Please select the international shipping option at checkout. Once your order is ready, we'll email you a separate invoice for the exact shipping cost. Have questions about international shipping? Contact us: chris@cremationartglass.com.

We’re pleased to offer automatic savings on larger orders. There’s no promo code needed — your discount is applied automatically at checkout when your full-priced items qualify.

Orders over $300
Automatic savings on qualifying items
Save 10%
Orders over $600
Automatic savings on qualifying items
Save 15%
Orders over $1200
Automatic savings on qualifying items
Save 20%

How sale items affect discounts

Sale items are already discounted, so family discounts apply to full-priced items only.

If your cart includes both sale and full-priced items, you may not see the family discount displayed — that’s normal. Your sale pricing still stays in place, and your full-priced items will receive the correct discount when eligible.

If anything looks confusing at checkout, we’re happy to help and make sure you’re getting the best pricing.

Contact us
Prefer to place your order with a real person? Want to speak with a patient and empathetic human? Reach out anytime — we'd be glad to answer your questions, and walk you through pricing and checkout.

Rewards Program

Sand Dollar Rewards Program — How It Works 👇

What are Sand Dollars?

Sand Dollars are reward points earned from full-price purchases made at Sands of Time. You can redeem them for select handcrafted memorial items.

How do I earn Sand Dollars?

Create an account → Receive 100 bonus Sand Dollars
Place a full-price order → Earn 1 Sand Dollar for every $1 spent
Sand Dollars are awarded once your order is placed.

What can I redeem Sand Dollars for?

Sand Dollars can be redeemed for our original Comfort Stones and Heaven Drops with additional items to be added. These are the same pieces we offer for purchase on our website. Sand Dollars simply give you another way to receive one at no cost once you have earned enough rewards.

How many Sand Dollars do I need?

Reward Item
Sand Dollars Required
Comfort Stone
1200
Heaven Drops
690

Do sale items earn Sand Dollars?

No. Sale-priced items do not earn Sand Dollars because they are already discounted. Rewards are only applied to full-price purchases.

Do Sand Dollars expire?

No. Sand Dollars do not expire.

Where can I view my Sand Dollar wallet?

Log into your account and select “My Sand Dollars” in your account dashboard.
TRUST

Your questions about trust and process

Sending ashes is not a small thing. These are thoughtful questions many families have before placing an order, and we want you to feel clear and confident from the start.

How do you make sure my loved one’s ashes are handled with care?
We treat every order with the same care we would want for our own family. Ashes are labeled as soon as they arrive, kept identified with your order, and handled respectfully in the studio.
How can I feel confident the ashes in my memorial are truly from my loved one?
All memorials are created by hand, one at a time. Your ashes are measured for your specific piece and incorporated during the glassmaking process in a focused studio setting. We do not mix materials between orders. Just as families place trust in the professionals who handle cremation, we recognize that this process also requires trust, and we take that responsibility seriously by treating every order with care and respect.
Have you been doing this for a long time?
Sands of Time was founded in 2011, and since then families across the country have trusted us to create memorials that honor the people they love. This work is personal to us, and that responsibility guides every order we create.
Do you create multiple memorials at once?
Each memorial is treated as its own individual order. If a family requests multiple pieces, those items are created together as part of that single order. We do not work on multiple orders at the same time. By this method, no two sets of ashes are ever out in the workspace together. Your family’s memorial receives focused attention from start to finish.
What if I still feel nervous about sending ashes?
That is completely normal. If you would like to speak with a real person, we welcome you to reach out and we will gladly walk you through the process. Contact us →

How to talk with your family about ordering

We understand the difficulty in finding the right words to talk to your family.

Hi everyone,

I’ve been looking into a meaningful way for us to honor [Name], and I found a company called Sands of Time that creates handcrafted glass memorials using a small amount of cremation ash.

If you’d like to explore it, you can visit:
https://www.cremationartglass.com

If we decide to place our orders together, we can take advantage of their family discount. Take a look and let me know which pieces feel right to you.

If anyone would like to speak with them directly, their phone number is 816-612-6961.

Love,
[Your Name]

Family Discounts, Built In.

No promo codes needed. Your discount adjusts as your order grows.

10%

off orders over $300

Included

15%

off orders over $600

Included

20%

off orders over $1200

Included

5%

off orders over $200

Sands5

10%

off orders over $300

Sands10

15%

off orders over $600

Sands15

20%

off orders over $1200

Sands20
View our Memorials