Each item description on our website states which artist makes that particular item. Ashes must be sent directly to that artist’s studio. Please do not send ashes to our Kansas City office. If you’re unsure which artist is making your items, please review the listings for the items in your cart. Artist shipping addresses can be found on our Artists page.
Each product description specifies exactly how much ash is required to create that item. Generally speaking, our jewelry and keepsakes use around ¼ teaspoon of ash per item. Paperweights typically use around ½ teaspoon, while our extra-large suncatchers need around 1 teaspoon at most. For reference, ¼ teaspoon of ash is roughly the size of a dime.
Please send only the amount of ash requested for each item. This ensures that our artists can create your piece without excess ash going unused or needing to be scattered. Keep in mind, we carefully select and use only the finest portions of the ashes to honor your loved one.
Most orders are completed within 4–6 weeks, depending on the artist. You can view current turnaround times on our Artists page. Tracking information will be sent to you once your items ship from the artist’s studio.
As of March 1, 2025, USPS requires that all cremated remains be shipped using Priority Mail Express in a Cremated Remains Shipping Kit, which can be picked up at your local post office or ordered for free online.
To ensure safe delivery and compliance with USPS regulations:
Improperly shipped ashes may be delayed, returned, or incur additional charges. Unfortunately, our artists can no longer accept packages that do not meet these USPS standards. Please feel free to include a photo or letter about your loved one. We’d be honored to learn more about them.
All unused cremains are held for 90 days. This gives you time to decide if you’d like to have additional items made or have the unused ashes returned. If we do not hear from you within 90 days, the remaining ashes will be scattered locally with care and reverence. If you prefer to have the unused ashes returned with your order, please click here.
Yes, we do! International shipping rates will vary depending on the destination. Please select the international shipping option at checkout. Once your order is ready, we’ll email you a separate invoice for the exact shipping cost. Have questions about international shipping? Email us at: Chris@CremationArtGlass.com
Our Breakage Protection covers rare instances where a memorial arrives with a chip, crack, or structural breakage related to the glass itself, or experiences accidental breakage within 30 days of delivery. In these cases, we will assess the piece and, when appropriate, offer a repair or remake at no additional cost.
Breakage Protection does not cover:
Damage caused by shipping carriers (such as crushed or visibly damaged boxes)
Lost or stolen packages
Color, shape, or size preferences
Natural variations inherent to handmade glass
Normal wear over time or intentional misuse
If your package arrives with visible external damage, we recommend documenting the condition immediately and contacting the shipping carrier directly, as these situations fall under carrier responsibility. Shipping-related damage is not automatically covered under our Breakage Protection.
If your package appears intact but you notice a crack, chip, or breakage upon careful unpacking, please contact us within 30 days of delivery and include clear photos. These situations are reviewed under our Breakage Protection, and a repair or remake may be offered when appropriate.
When looking over the items on our site, each item description states which artist makes that particular item. All ashes must be sent directly to the artist’s studio. Please DO NOT send ashes to our main office in Kansas City. If you are unsure of which artist is making your items, please review the listing for the items in your cart. You may also call or email us to confirm. Our artists shipping addresses can be found on their calling card at the bottom of this page. (Keep scrolling) 👇
For most orders, we only require a single tbsp. of the ashes (total) to make between 7-10 different pieces. Our rings and pendants utilize roughly 1/4 tsp. per item, while our paperweights and suncatchers each use around 1/2 tsp. When ordering from multiple artists, please send 1 tbsp. of ashes to each corresponding artist. This is to ensure each artist has enough ashes to extract the usable material.
Please review your artists calling card at the bottom of this page for shipping information and turnaround times.
Yes, we can use multiple sets of ashes to create individual items. There is no extra charge for this. You may send the ashes premixed or separated. Whichever is easiest for you. Please be sure to include a note in your package so our artists are clear on how to create your items.
Our artists are instructed to hold the ashes for 90 days before scattering them locally. This gives you time to decide if you’d like to have additional items made or have the unused ashes returned. We’re committed to handling your loved one’s ashes with the utmost care and respect throughout the entire process. The US Post Office requires cremated remains be sent Priority Express Mail. If you would like the unused portion of ashes returned with your order, please click the link below to purchase a return ashes shipping credit 👉 Priority Express Shipping for Cremated Remains
Yes! When shipping our memorials internationally, the cost is generally between $15 – $35 USD depending on weight and destination. When placing your order, please select the international shipping option. We will contact you for your international shipping payment via email after your order has been created by our artist. Questions about international shipping? Email us at: Chris@CremationArtGlass.com
Please note, discounts do not apply to items that are already on sale.
If your cart includes both sale and non-sale items, your discount may not appear at checkout.
To ensure your discount is applied correctly, we recommend checking out sale items separately from non-sale items.
If you have any questions or need help with your order, feel free to call or email us. We’re always happy to help.
Reward Item | Sand Dollars Required |
Comfort Stone | 1200 |
Heaven Drops | 690 |
To begin, browse our extensive catalog of unique memorials and choose the one that best suits your needs. It’s quick and easy to get started. Start browsing now 👉 Cremation Art Glass | Featured Products
After placing your order, we’ll send you a confirmation email with instructions on how to prepare and ship your loved one’s ashes or other memorial material. Be sure to check your spam or junk folder for our confirmation email. You can also find step by step shipping instructions in the Shipping and Tracking tab above ☝
Rest assured knowing your loved one is in good hands. We’ll take care of everything else from here and create your memorial with the utmost care and attention to detail.
Once you receive your tracking number from your artist, you can easily track your package below.
That’s why we’ve drafted the following letter to make it easier for you to speak to them about ordering. Feel free to copy and paste, edit as needed, and share with your friends and family.
Hello friends and family,
With [our loved one’s] passing, we’re looking to memorialize them in a way that keeps them close to our hearts and homes. While searching online, I found a company called Sands of Time which offers a variety of beautiful glass keepsakes infused with a small amount of cremation ash. Please visit www.cremationartglass.com and email me back the links to the products you’re interested in, along with the size and color preferences. If we place our orders together, we can take advantage of their family discounts. If you have any questions, feel free to call them at 816-612-6961 or visit their help desk at www.cremationartglass.com/help-desk.
With love and gratitude,
[Your Name]
All of your artists information can be found on this page. This includes their shipping addresses for sending your packaged cremains, and their current turnaround time. Your timeline begins from the date the artist receives the ashes. If you are unsure of which artists are making your items, please review the listings for the items in your cart. You may also call or email us to confirm 😌
Turnaround
8-10 weeks
Shipping Address
Bryan R.
c/o Sands of Time PO Box 289 Cataumet, MA 02534
Turnaround
2-3 weeks
Shipping Address
Joele W.
c/o Sands of Time 11750 Ramsey rd. Gold Hill, OR 97525
Turnaround
1-3 weeks
Shipping Address
Ryan H.
c/o Sands of Time 102 Richwood Rd Mullica Hill, NJ 08062
Turnaround
4-6 weeks
Shipping Address
Robert K.
c/o Sands of Time 17272 Salmon Mine Rd. Nevada City, CA 95959
Turnaround
1-2 weeks
Shipping Address
Anna B.
c/o Sands of Time PO BOX 7006 Sun City, FL 33586-7006
Turnaround
4-6 weeks
(8-12 weeks during holidays)
Shipping Address
Dezaree S.
c/o Sands of Time 1794 Killarn Circle Middleburg, FL 32068
Turnaround
3-6 weeks
Shipping Address
Chelle J.
c/o Sands of Time 6807 Village Square Dr. Hazelwood, MO 63042
Turnaround
3-4 weeks
Shipping Address
Nate M.
c/o Sands of Time 480 Eaton Rd. Conway, New Hampshire 03818
Turnaround
1-2 weeks
Shipping Address
Dennis Y.
c/o Sands of Time 170 county road 793 Etowah, Tn. 37331
Turnaround
1-3 weeks
Shipping Address
Rachel M.
c/o Sands of Time PO Box 18300
Minneapolis, MN 55418
Turnaround
6-8 weeks
Shipping Address
Johan R.
c/o Sands of Time 553 Hayward Ave N Suite 200 Oakdale, MN 55128
Turnaround
10-12 weeks
Shipping Address
Ashley L.
c/o Sands of Time PO Box 1358
Mars Hill, NC 28754
Turnaround
1-3 weeks
Shipping Address
Kat M.
c/o Sands of Time 111 Hibiscus Drive Burlington, NJ 08016
Turnaround
1-3 weeks
Shipping Address
Jilli B.
c/o Sands of Time PO BOX 2191 Maple Grove, MN, 55311
Turnaround
4-6 weeks
Shipping Address
Dee K.
c/o Sands of Time 3885 HWY 136 Bryant, IA 52727
Turnaround
2-4 weeks
Shipping Address
Greg L.
c/o Sands of Time 409 W 38th St Wilmington, DE 19802
Turnaround
3-4 weeks
Shipping Address
Greg H.
c/o Sands of Time 22250 Wolf Creek Dr. Foley, AL 36535
