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We want you to feel confident in your purchase.
Non-personalized items may be returned within 30 days of delivery, provided the item is unused and in its original condition. To initiate a return, please contact us and we will provide instructions along with a prepaid return label.
Once the item is received and inspected, refunds are processed within 7 business days to the original method of payment.
Because the majority of our memorials are custom-made using cremation ashes, personalized memorial pieces are final sale unless there is a defect or breakage related to craftsmanship (see Breakage Protection below).
Sands of Time offers a 30-day Breakage Protection Guarantee to address rare instances where a memorial experiences cracking or breakage related to the glass itself.
If your memorial arrives and, upon careful unpacking, you notice:
A chip
A crack
Or other structural breakage in the glass
Please contact us within 30 days of delivery and include clear photographs of the issue. In these cases, we will assess the piece and, when appropriate, offer a repair or remake at no additional cost.
This guarantee applies to issues related to the glass or craftsmanship and is intended as an added layer of care and reassurance.
We take great care in packaging all memorials securely. If your package arrives with visible external damage, please document the condition immediately and contact us. We will assist you in filing a carrier claim when appropriate.
Returns or remakes do not apply to:
Artistic variations in color, size, or shape
Natural differences inherent to handmade glass
Normal wear over time
Intentional misuse
Each memorial is handmade, and subtle variation is a natural part of the process.
We offer full refunds if an order is canceled within 24 hrs.
If an order is canceled within 3 days of the order date, there is a 50% cancellation fee.
If an order is canceled after 3 days, the following options are available:
All orders are made in the order in which they are received. When ordering from multiple artists, your packages will arrive individually from each artist. Please try to order your Christmas gifts as early as possible to ensure they arrive on time for the holiday. Christmas orders cannot be rushed. Custom artwork may require an extended waiting period. Completion times are estimated and cannot be guaranteed. Rush orders may be determined on a case-by-case basis.
All orders are made in the order in which they are received. When ordering from multiple artists, your packages will arrive individually from each artist. Please try to order your Christmas gifts as early as possible to ensure they arrive on time for the holiday. Christmas orders cannot be rushed. Custom artwork may require an extended waiting period. Below is a list of our artists calling cards with their estimated turnaround. These completion times are estimated and cannot be guaranteed. Rush orders may be determined on a case-by-case basis.
We completely understand the emotional difficulty of handling your loved one’s ashes. However, in rare cases some folks have waited over a year before sending their packaged cremains. If we do not receive your package within 4 weeks of receiving the order, your order will be moved to the back of the line so we may continue moving forward with current orders. Thank you for understanding.
No promo codes needed. Your discount adjusts as your order grows.
Off orders over $300
Off orders over $600
Off orders over $1200