Whether you’re a funeral home, crematory, influencer, or individual representative, our affiliate program is designed to reward you for sharing our handcrafted memorials with the families and communities you serve. All approved affiliates are eligible to earn a 20% commission on referred sales, including all future orders placed by that client through our lifetime commissions program.
Once a referred client places their first order and creates an account, they are permanently linked to the referring affiliate. This ensures you continue to earn commissions on any future purchases made by that client, regardless of when they return.
Our system uses a 365-day tracking cookie. When someone clicks your unique affiliate link and completes a purchase within one year, the sale will be credited to your account. The client must create an account during checkout for the cookie and lifetime tracking to function properly.
If a client visits our website directly (by typing in www.CremationArtGlass.com or using a saved bookmark), rather than clicking through your affiliate link, we are unable to automatically track or credit the sale. To ensure proper attribution, we encourage you to always share your affiliate link when promoting our products.
If you believe someone placed an order without using your affiliate link, please reach out. We’re happy to manually review the order and, when appropriate, assign attribution so you receive your commission payout.
All commissions are subject to a 7-day refund grace period. If a client cancels or requests a refund within that timeframe, the commission for that sale will be voided. If the commission has already been paid out, the refunded amount will be deducted from your next scheduled commission payout.
We are committed to building meaningful, respectful partnerships with everyone who represents our work. To protect the integrity of our affiliate program and the families we serve, we reserve the right to suspend or terminate any affiliate account at our discretion if we believe the program is being misused, manipulated, or if our brand is being misrepresented in any way.
Our goal is to ensure this program reflects the care, trust, and professionalism that families expect when choosing a memorial with us.
If you have any questions about the program, your dashboard, or best practices for sharing our products, feel free to contact us directly. We’re here to support you every step of the way.
Terms and Conditions
At Sands of Time, we approach every memorial with care, reverence, and craftsmanship. The following terms are designed to ensure transparency and mutual understanding, so you can feel confident in your purchase.
1. Our Commitment to You
Each memorial we create is handcrafted with care, intention, and deep respect for your loved one. Because we use traditional glassblowing and lampworking techniques — combined with cremation ash — every piece is as unique as the life it represents.
Please know that slight variations in color, shape, and size are a natural part of the handmade process. These differences are not considered imperfections but rather a testament to the individuality of every memorial. We do our very best to stay true to the style and palette you’ve selected, while allowing the glass to form organically, as it’s meant to.
2. Return Policy
Due to the deeply personal and custom nature of our work, we do not accept returns.
That said, your satisfaction matters to us. If something doesn’t feel right about your order, please reach out. We’ll always do our best to listen, assess, and explore thoughtful solutions with you.
Please keep in mind:
We cannot guarantee exact color matches, shapes, or sizes.
Each piece is made by hand and will differ slightly from reference images.
We are not responsible for any loss or damage that occurs during transit.
3. Cancellation Policy
We understand that circumstances can change. If you need to cancel your order:
Within 24 hours of placing it, you’ll receive a full refund.
Within 7 days: A 20% cancellation fee applies to cover time and materials.
After 7 days: Your piece has already begun its journey, but we offer these options:
We can craft your memorial without ashes
We can issue a digital gift card for the full amount
We can pause your order indefinitely, whether for 2 weeks or 2 years
Or we can Pay it Forward to a grieving family in need, in your loved one’s honor
4. Production & Shipping Timeline
Memorials are made in the order in which they are received. If your order includes items from more than one artist, they will ship separately from each artist’s studio.
Please allow extra time for custom work or during the holidays.
Christmas orders cannot be rushed — thank you for ordering early.
Estimated turnaround times are listed on each artist’s page and may vary slightly.
International Shipping
When shipping our memorials internationally, the cost is generally between $15 – $35 USD, depending on weight and destination. When placing your order, please select the international shipping option. We will contact you for your international shipping payment via email after your order has been created by our artist. Questions about international shipping? Email us at: Chris@CremationArtGlass.com
5. Peace of Mind Promise
We recognize the trust you’re placing in us — and we don’t take that lightly. Every memorial is created with the same care we’d want for our own loved ones. We are artists, yes, but also humans who understand the tenderness of this work.
If you have any questions before or after placing your order, we’re just a phone call or email away. We’re honored to walk alongside you in this part of your journey.
With gratitude,
The Sands of Time Team
