Partner Program Terms & Conditions
Whether you’re a funeral home, crematory, influencer, or individual representative, our affiliate program is designed to reward you for sharing our handcrafted memorials with the families and communities you serve. All approved partners are eligible to earn a 20% commission on referred sales, including all future orders placed by that client through our ongoing referral attribution system.
Once a referred client places their first order and creates an account, they are permanently connected to the referring partner through our referral attribution system. This ensures you continue to earn commissions on any future purchases made by that client, regardless of when they return.
Cookie Duration
Our system uses a 365-day tracking cookie. When someone clicks your unique partner link and completes a purchase within one year, the referral will be credited to your partner account. The client must create an account during checkout for the cookie and ongoing referral attribution to function properly.
Important Tracking Note
If a client visits our website directly (by typing in www.CremationArtGlass.com or using a saved bookmark), rather than clicking through your partner link, we are unable to automatically track or credit the sale. To ensure proper attribution, we encourage you to always share your partner link when sharing Sands of Time with families.
Manual Attribution
If you believe someone placed an order without using your partner link, please reach out. We’re happy to manually review the order and, when appropriate, assign attribution so you receive your commission payout.
Partner Dashboard Access
After creating your partner account, you’ll have access to your own dashboard where you can:
- Copy your unique partner link
- Create custom tracking links for individual products
- Generate a QR code connected to your partner referral link, perfect for printed materials, arrangement packets, signage, or family resources. When scanned, referrals are automatically connected to your partner dashboard for proper attribution.
You can also view referral activity, commissions, and reporting details anytime through your dashboard.
Refund Grace Period
All partner referrals and partner orders remain subject to Sands of Time store policies and cancellation terms. Orders canceled within 24 hours of purchase are eligible for a full cancellation refund. Orders canceled after 24 hours but within 3 days are subject to a 50% cancellation fee. Due to the custom nature of memorial artwork, cancellations and refunds are generally not available after 3 days. Partner commissions are issued after the applicable 3-day cancellation period has expired.
Program Integrity
We are committed to building meaningful, respectful partnerships with everyone who represents our work. To protect the integrity of our partner program and the families we serve, we reserve the right to suspend or terminate any partner account at our discretion if we believe the program is being misused, manipulated, or if our brand is being misrepresented in any way.
Our goal is to ensure this program reflects the care, trust, and professionalism that families expect when choosing a memorial with us.
If you have any questions about the program, your dashboard, or best practices for sharing Sands of Time with families, feel free to contact us directly. We’re here to support you every step of the way.