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Sands of Time Blog

A Personalized Piece of Remembrance

FAQ

Simple guidance so you feel confident before you order

How much ash is required?
Our artists typically use ¼ to ½ teaspoon per item, and each product listing shows the exact amount needed for that specific piece.
How long does it take to complete an order?
Orders typically take 4 to 6 weeks to complete. For the most accurate timing, please visit our Artists page to view current timelines. View current artist timelines →
Where do I send the ashes?
Each artist works from their own studio, so the shipping address depends on the item you choose. You can find the your artists shipping address on the product listing under Where to Send the Ashes.
How do I send the ashes?
Here is the simple, safe way to send ashes for your order:
  1. Place the required amount of ashes in two tightly sealed Ziplock bags.
  2. Clearly write your name and telephone number on the bag using permanent marker, or place a small card with your name and phone number inside the bag.
  3. Use the USPS Small Cremated Remains Shipping Kit, these kits are free and can be ordered online. Order the free USPS kit →
  4. The USPS requires cremated remains be shipped using Priority Mail Express. Pack the bagged ashes securely inside the kit following the included instructions.
  5. Bring the package to the post office counter, please do not place it in a drop box.
  6. Keep your receipt and tracking number. Our artists will also send tracking when your memorial is shipped from their studio.
Show a quick packing checklist
  • Ashes should be packaged in two, tightly sealed Ziplock bags, labeled with your name and telephone number (not the name of the deceased).
  • Make sure the name on your shipment matches the name used when placing the order, so our artist can easily identify your package.
  • Use the address shown on the product listing under “Where to Send the Ashes.”
  • Bring your package to the USPS counter and keep your receipt and tracking.